Feedback & Complaints

Your opinion matters to us

Sharing suggestions, compliments, complaints, or issues helps Play Matters Australia to continue delivering high quality offerings for families across the country. Identifying issues as soon as possible can assist us to ensure they are addressed quickly. Positive feedback provides Play Matters Australia with an opportunity to acknowledge our amazing staff, volunteers, facilitators, and communities.

You can provide positive or negative feedback about a service, program, staff, how you were treated, or something else. We treat everyone with respect and will listen to your feedback or complaint. We will take care with any information you provide because your opinion matters. Please tell us if you need any support to provide feedback or make a complaint.

We will respond to feedback or complaints within three business days.

To provide feedback or lodge a complaint you can do one of the following things:

• Complete the form below
• Talk with a Play Matters Australia representative
• Phone our head office on 1800 00 PLAY
• Email us at membership@playmatters.org.au
• Use our chatbot
• Send us a message through social media