Play Matters Australia is currently recruiting for a part-time Playgroup Facilitator and join us in our commitment to creating playful and nurturing environments where all children can thrive. 

Our vision is ‘Playful Connected Communities’ and you will directly help us achieve this by planning, developing and delivering various play experiences

• Support program establishment with the manager and organise activities to achieve outcomes and develop session materials as needed.
• Create welcoming environments for families and children ensuring content is relevant and enhancing participant engagement.
• Deliver sessions as per funders specifications, moderate for safety, role model safe play and set up/pack down resources.
• Communicate with parents and carers about children's needs and provide guidance to play helpers.
• Completes general administrative tasks as directed by the Coordinator/Line Manager.

This is a part-time, fixed-term role based in Townsville offering 10 hours per fortnight. 

This is a wonderful opportunity to join Play Matter Australia's customer experience team, providing support to internal staff, play experience Facilitators and members with no two days looking the same. 

If you are looking for a fast-paced environment that offers the chance contribute to many aspects of an organisation - this role is for you!

• Advocate for Play Matters: Promote the vision, mission, and Strategic Plan of the organisation by delivering exceptional customer service.
• Customer and Membership Experience: Serve as the first point of contact for inquiries via phone, email, in person, and online, ensuring polite and prompt responses.
• Membership Growth Initiatives: Support membership growth through activities like cold calling and promoting PMA’s offerings to stakeholders.
• CRM System Maintenance: Assist in maintaining and ensuring the data quality of the Customer Relationship Management system.
• Service Delivery: Collaborate with team members, monitor group inboxes, chatbots, and online messaging platforms, and support the operation of HubSpot.
• Event and Engagement Support: Assist and attend Play Matters events and member engagement activities, distributing resources and promotional material.
• Compliance and Administration: Complete administrative tasks, maintain privacy and confidentiality, and ensure accurate data entry.

This is a full-time, fixed-term role based in Enoggera, Brisbane from July 2025 to June 2026.