Part-time (38 hours per fortnight), fixed-term role based in Enoggera from March 2026. This position can be a 4-12 month contract. Please let us know your contract length preference in your cover letter.

This is a wonderful opportunity to join Play Matter Australia's customer experience team, providing support to internal staff, play experience Facilitators and members with no two days looking the same. If you are looking for a fast-paced environment that offers the chance contribute to many aspects of an organisation - this role is for you!

Your New Role

• Advocate for Play Matters: Promote the vision, mission, and Strategic Plan of the organisation by delivering exceptional customer service.

• Customer and Membership Experience: Serve as the first point of contact for inquiries via phone, email, in person, and online, ensuring polite and prompt responses.

• Membership Growth Initiatives: Support membership growth through activities like cold calling and promoting PMA's offerings to stakeholders.

• CRM System Maintenance: Assist in maintaining and ensuring the data quality of the Customer Relationship Management system.

• Service Delivery: Collaborate with team members, monitor group inboxes, chatbots, and online messaging platforms, and support the operation of HubSpot.

• Event and Engagement Support: Assist and attend Play Matters events and member engagement activities, distributing resources and promotional material.

• Compliance and Administration: Complete administrative tasks, maintain privacy and confidentiality, and ensure accurate data entry.

Your Skills Profile

• Experience working in an administrative and customer experience environment.

• Previous experience working within Customer Relationship Management Systems such as Hub Spot (desirable).

• Holds or is eligible to hold a Working with Children Check (required).

• Comfortable multi-tasking and prioritising tasks.

• Enjoys interacting and communicating over the phone and via email.

• Ability to work both autonomously and as part of a team.

If you have any questions with regards to this role please email them to Jess Weatherston, Customer Experience Manager: jweatherston@playmatters.org.au

Based at the Play Matters Cairns Hub, ten hours part-time, fixed-term per fortnight from February to June, 2026.

Your New Role

• Supporting the creation of a calm, relaxed environment where children are encouraged to move freely and safely.
• Preparing for and delivering developmentally appropriate play experiences to achieve program outcomes.
• Communicating with parents in the group and/or Facilitator about the specific needs of children within the scope and context of program delivery.
• Role modelling safe children's play and assisting children to negotiate the opportunities and challenges of being part of a social group.
• General administrative and operational tasks associated with the Hub.

What we are looking for:

• Experience and/or knowledge supporting children and families.
• Experience working within a group setting that requires the ability to model positive strategies when dealing with challenging behaviours.
• Demonstrated ability to assist in group facilitation using a strengths-based approach.
• Sound understanding of age and developmentally appropriate toys for children.
• Well-developed interpersonal skills when interacting with others.
• Consistently presents a warm, welcoming, friendly, approachable, and professional manner to participating families. 
• Sensitivity to families from diverse backgrounds.
• An interest in early childhood development.
• Hold a valid Working with Children Check prior to commencement (Blue card).

If you would like to request any adjustments so you can participate in this recruitment process, please let us know so that we can accommodate you.

For any questions, please reach out to Paula Castle, Regional Manager - Far North Queensland pcastle@playmatters.org.au using the subject line: Playgroup Hub Helper. 

Part-time, fixed-term position located in the Gold Coast, assisting with a community playgroup for six (6) hours per fortnight from February 2026 to June 2026. 

• Support the creation of a warm, inclusive, and relaxed environment where children and older adults can engage freely, safely, and respectfully through play.

• Prepare and deliver developmentally appropriate experiences that promote connection, creativity, and wellbeing for all participants.

• Support up to 30 families each week along side a playgroup Facilitator.

• Communicate with parents and the Facilitator to understand and respond to the needs of children within the context of program delivery.

• Role model safe and respectful play practices that encourage positive interactions that reflect the values of Play Matters Australia.

Essential Criteria

• Hold or eligible for a valid Working with Children Check

• Experience and/or knowledge supporting children and their families

• Well-developed interpersonal skills

• Consistently presents a warm, welcoming, friendly, approachable, and professional manner to participating families.

For any questions, please reach out to Krystal Inglis: kinglis@playmatters.org.au using the subject line: Play Helper - Ormeau.