Part-time (38 hours per fortnight), fixed-term role based in Enoggera from March 2026. This position can be a 4-12 month contract. Please let us know your contract length preference in your cover letter.

This is a wonderful opportunity to join Play Matter Australia's customer experience team, providing support to internal staff, play experience Facilitators and members with no two days looking the same. If you are looking for a fast-paced environment that offers the chance contribute to many aspects of an organisation - this role is for you!

Your New Role

• Advocate for Play Matters: Promote the vision, mission, and Strategic Plan of the organisation by delivering exceptional customer service.

• Customer and Membership Experience: Serve as the first point of contact for inquiries via phone, email, in person, and online, ensuring polite and prompt responses.

• Membership Growth Initiatives: Support membership growth through activities like cold calling and promoting PMA's offerings to stakeholders.

• CRM System Maintenance: Assist in maintaining and ensuring the data quality of the Customer Relationship Management system.

• Service Delivery: Collaborate with team members, monitor group inboxes, chatbots, and online messaging platforms, and support the operation of HubSpot.

• Event and Engagement Support: Assist and attend Play Matters events and member engagement activities, distributing resources and promotional material.

• Compliance and Administration: Complete administrative tasks, maintain privacy and confidentiality, and ensure accurate data entry.

Your Skills Profile

• Experience working in an administrative and customer experience environment.

• Previous experience working within Customer Relationship Management Systems such as Hub Spot (desirable).

• Holds or is eligible to hold a Working with Children Check (required).

• Comfortable multi-tasking and prioritising tasks.

• Enjoys interacting and communicating over the phone and via email.

• Ability to work both autonomously and as part of a team.

If you have any questions with regards to this role please email them to Jess Weatherston, Customer Experience Manager: jweatherston@playmatters.org.au