This is a wonderful opportunity to join Play Matter Australia's customer experience team, providing support to internal staff, play experience Facilitators and members with no two days looking the same. 

If you are looking for a fast-paced environment that offers the chance contribute to many aspects of an organisation - this role is for you!

• Advocate for Play Matters: Promote the vision, mission, and Strategic Plan of the organisation by delivering exceptional customer service.
• Customer and Membership Experience: Serve as the first point of contact for inquiries via phone, email, in person, and online, ensuring polite and prompt responses.
• Membership Growth Initiatives: Support membership growth through activities like cold calling and promoting PMA’s offerings to stakeholders.
• CRM System Maintenance: Assist in maintaining and ensuring the data quality of the Customer Relationship Management system.
• Service Delivery: Collaborate with team members, monitor group inboxes, chatbots, and online messaging platforms, and support the operation of HubSpot.
• Event and Engagement Support: Assist and attend Play Matters events and member engagement activities, distributing resources and promotional material.
• Compliance and Administration: Complete administrative tasks, maintain privacy and confidentiality, and ensure accurate data entry.

Part-time, fixed-term role based in Enoggera from August 2025 until June 2026.

Part-time, fixed-term role based in Townsville offering 16 hours per fortnight from July 2025 - June 2026.

You will be involved with Play Matters Australia expanding the ‘Ageless Play’ program, offering community based intergenerational playgroups to seniors at risk of social isolation and mental health challenges. The program will provide weekly facilitated sessions where seniors, children aged 0-5, and their families can connect through shared activities, fostering intergenerational bonds, social interaction, and mental well-being. Your new duties will include:

• Support program establishment with the manager and organise activities to achieve outcomes and develop session materials as needed.
• Create welcoming environments for families and children ensuring content is relevant and enhancing participant engagement.
• Deliver sessions as per funders specifications, moderate for safety, role model safe play and set up/pack down resources.
• Communicate with parents and carers about children's needs and provide guidance to play helpers.
• Completes general administrative tasks as directed by the Coordinator/Line Manager.
• Opportunity to bring families and people together across generations, sharing knowledge, experience and fun

Please email any questions to Andrew McMahon, Area Manager, Central and Northern Queensland: amcmahon@playmatters.org.au 

Part-time, fixed-term role based in Beaudesert offering 16 hours per fortnight from July 2025 - June 2026.

Our vision is ‘Playful Connected Communities’ and you will directly help us achieve this by planning, developing and delivering various play experiences.

• Support program establishment with the manager and organise activities to achieve outcomes and develop session materials as needed.
• Create welcoming environments for families and children ensuring content is relevant and enhancing participant engagement.
• Deliver sessions as per funders specifications, moderate for safety, role model safe play and set up/pack down resources.
• Communicate with parents and carers about children's needs and provide guidance to play helpers.
• Completes general administrative tasks as directed by the Coordinator/Line Manager.

Krystal Inglis, Community Development Officer: kinglis@playmatters.org.au 

At Play Matters Australia, we enrich lives through connection and play. We value collaboration, inclusivity, creativity, fun, accountability, and contemporary practice. Recognising parents and caregivers as a child’s first teacher is central to our programs.

Join us in creating playful, nurturing environments where all children thrive.

• Provide drop-in and outreach services to families and playgroups, assess their needs, offer practical support, and connect them to appropriate services. Facilitate referrals and assist in transitions to early childhood education and school.
• Collaborate with local playgroups, community members, Elders, and partnering organisations to meet community needs, promote the program, and enhance service delivery.
• Establish and maintain networks with local service providers and community agencies. Promotes Play Matters Australia (PMA) and engage families through marketing and promotional events to foster participation.
• Ensure timely completion of administrative and reporting tasks, maintain accurate data, supports reporting, and ensure compliance with relevant legislation and program requirements.
• Monitor program deliverables, collaborate with stakeholders, and supports program evaluation to enhance effectiveness and drive continuous improvement.

For full position description and further details head to "Apply Now".

This is a part-time, fixed-term role for 60 hours per fortnight from August 2025 until June 2026.